Keep your Operation Moving.
Because Time is Money.
When your machine stops, so does your operation. That’s where our Services Commitment, exclusive with a Cat® Customer Value Agreement (CVA), comes in. Next-day parts. Two-day repairs. Getting you back to work. If there are any delays, you get paid in Cat Credits. Downtime isn’t part of your plan. Cat CVAs protect your time and wallet.
NEXT-DAY PARTS
- All Cat CVAs include next-day availability of maintenance,
wear and repair parts.
- If your maintenance, wear and repair parts don’t arrive by the next business day, or your requested delivery date you’ll receive up to $1,000 in Cat Credits.
- No waiting, no guessing and no surprises.
TWO-DAY REPAIR*
- CVAs with dealer labor include repair service for common repairs on machines completed within two business days from customer repair approval. Time commitments for major repairs may vary.
- If your common repair is delayed beyond two days or the agreed completion date, you’ll receive $1,000 in Cat Credits.
- Gain peace of mind with the assurance that your equipment and crew can get back to work, fast.
*Applies to common repairs. Contact dealer for major repair commitment and T’s & C’s.
Terms & Conditions
Offer valid for all New & Renewed CVA Contracts starting on or after January 1st, 2026 and subject to the CVA program terms and restrictions stated in the CVA contract. Machine must have working and subscribed ProductLink to qualify.
Back to Work Parts Commitment is available to construction industry customers only. *Maintenance, wear, and repair parts guaranteed by the end of the next business day or customer receives Cat Credits for the value of the part, up to $1,000 for all levels of CVAs. Not all parts will qualify. Applicable for parts not already covered by warranty or EPP. For a complete list of included parts, talk to your Product Support Representative.
**Back to Work Service commitment is only applicable to CVAs with dealer labor. Customers receive $1,000 in Cat Credits for common repairs not completed within 48 hours of customer authorization or by the agreed service completion date. “Common repairs” are subject solely to dealer definition. Not valid for routine maintenance, which should be scheduled in advance. Guarantee void if due to: Customer damage, neglect or dealer repair recommendations are not followed. Delays due to the customer authorization process will extend the 48-hour commitment.
Credits subject to review and approval by Nebraska Machinery Company prior to issuance.
Contact your Product Support Representative for further information on coverage.
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