The Benefits of a Cat® Customer Value Agreement

Category: Equipment and Solutions

Managing a fleet of heavy equipment on top of supervising your service team and hiring operators and technicians is more than a full-time job. Reduce this burden with the help of a Customer Value Agreement (CVA) from your local Cat® dealer. You can focus on your business while your dealer handles the management and maintenance of your heavy machinery.

With a range of options and benefits, a CVA helps ensure that you never have to worry about how your equipment is running. Your dealer will keep you updated on all necessary maintenance and stay on top of any service needs, all performed by experienced technicians. With a CVA in place, you can focus on getting back to work.

What Is a Cat CVA?

A CVA is a hassle-free ownership plan available whether you purchase new or used equipment. If you already own Cat equipment, you can also enroll in a CVA. With the Extend CVA, your local Cat dealer can provide the necessary services to keep your machinery running correctly. Whatever situation you are in, the CVA is a customizable agreement that provides you with services, expert support and maintenance for your equipment, whether you have one machine or an entire fleet.

With a CVA, your Cat dealer can help you get the most out of your equipment. While you continue to grow your business, your dealer can monitor equipment hours and location and schedule maintenance services when it works best for you. Your dealer can even handle equipment repairs after hours, letting technicians take care of any required services so everything is ready to go for the next workday.

What Are the Benefits of a Cat CVA?

A CVA offers a range of benefits to keep operations running smoothly. You can access flat-rate options that meet your budget, plus download the Cat App, which offers peace of mind with equipment health management. This means that the app can track machinery hours and locations and provide you with health alerts when your machinery requires service. The app also conveniently displays inspection results for you to review.

Other benefits of a CVA can include operator training, so your workers can use Cat equipment to its full potential. Rental machines are also available for those unique projects that require different equipment than what is already in your fleet.

Expert dealer support is another advantage of a CVA. Whether you have questions or need expert assistance, your Cat dealer can supply you with reliable service from experienced Cat technicians as well as an Equipment Protection Plan (EPP). A CVA also offers a range of Genuine Cat Parts for equipment fixes and improvements. Whenever you need them, these parts can be delivered right to your door with instructions for installation.

How Do I Know if I Need a Cat CVA?

A CVA is a crucial plan to have in place for your equipment. Whether you have a single machine or many, this plan is helpful and practical. If you’re unsure whether you should contact your dealer about a CVA, ask yourself the following questions:

• Is my equipment ready to go when I need it?
• Are we completing services on schedule?
• Do we have several repairs to make after a machine malfunctions?
• Is any of the equipment in need of maintenance right now?
• Is tending to the equipment hindering or distracting me from my business

If you answered yes to any of these questions, contact your dealer for more information about CVAs. They can help you customize a CVA that works for your business.

Setting Up Your Equipment With a Plan From NMC Cat

Tracking a fleet of heavy equipment on top of your other responsibilities can be overwhelming. With a Customer Value Agreement, you can share the management of your heavy equipment with a reliable team of factory-trained Cat technicians. Maintenance services from NMC Cat will help enhance your machinery’s longevity and preserve the resale value so you can get the most out of your equipment.

After considering the benefits of a CVA and your heavy equipment needs, reach out to NMC Cat for more information and to discuss your options. We’ll help you customize a CVA to fit within your budget and provide the proper maintenance for your machinery. Call us at (800) 628-6025 or contact us online today.