NMC Support
Need a hand managing the details of your equipment maintenance and repair to ensure maximum productivity availability, and warranty compliance? The Iron Talent™ of the NMC Cat Product Support Sales Representatives (PSSRs) partner with you – familiarizing themselves with your business, monitoring your equipment, and meeting your specific service needs. Have a question about your machine? With over 70 years of combined experience, NMC’s technical support department assists NMC customers with machine questions.
Product Support
An NMC Cat’s PSSR’s job is to be your full-time link to all the services and resources of NMC Cat, as well as your direct connection to Caterpillar and to our other equipment and machinery manufacturers. He can act as your personal, professional equipment maintenance consultant; he can give you practical advice about worktool and parts options and offer valuable suggestions on machine utilization, all based on solid knowledge and hands-on experience.
PSSR IRON PROMISES™ INCLUDE:
- Reduced downtime and proactive maintenance
- Equipment management consulting services
- Unparalleled product support
- Custom track service and undercarriage inspection using the latest software and technology
- Product Link assistance
- Maintenance and repair suggestions, allowing you to make the best service decisions for your business
- Solutions for any equipment repair
- Answers to latest Cat technical data
- Technical analysis of reports
- Helping predict when a major component needs repair or overhaul
- Discussion on repair options and guaranteed pricing
- Access to ground engaging tools, filters, batteries, hardware, etc.
- Management of your Customer Support Agreement
Technical Support
With over 70 years of combined experience, NMC’s technical support department assists NMC customers with machine questions. NMC’s Technical Coordinator Assists Customers with these common equipment concerns:
Service Codes
- Interpreting Machine Service Codes
Troubleshooting Questions
- Engine Oil Pressure Light
- Machine Won’t Start
Oil Specifications
- Determining Oil Types for Different Systems
- Machine Components
Tests and Adjustments
- System Tests
- Hydraulic Pressure Tests
- Electrical Information and Wire Tracing
Other Specifications
- Torque
- Hydraulic Pressure
- Engine Valve Lash
