NMC Cat Customer Value Agreement (CVA)

GET THE MOST FROM YOUR MACHINE

Customer Value Agreements provide a flexible way for hassle-free maintenance. Parts shipped to your door, no surprise costs on Equipment Protection Plan-covered repairs, useful machine insights, and more. It’s all in one plan, and all can be part of your one machine payment.

View Agreement Levels

WHY SHOULD YOU GET A CUSTOMER VALUE AGREEMENT?

CVAs offer flexibility since they’re custom-built to meet your requirements. Each of our plans is based on your needs and budget. No pre-set structures exist, and you don’t have to agree to buy anything from us. Feel free to include one piece of equipment or everything in your fleet. We’ll work with you and apply our experience and knowledge to help you decide the best strategy to meet your unique goals.

FOUR CVA OPTIONS TO SELECT

Not every one of our clients wants to manage and maintain their equipment in the same way, which is why we offer four CVA levels — select the one that fits best into your workplace and business ambitions:

BASIC:

With basic CVA, you’ll be managing much of the preventative maintenance of your equipment yourself, but we’ll still help with a few components. We’ll cover fluid analysis and provide fuel filters and engine oil filters. In some cases, we also offer transmission oil filters and hydraulic oil.

STANDARD:

When you choose a standard CVA with NMC Cat we provide much more than you’ll get with the basic plan, including parts and labor for engine oil, engine oil filters, transmission oil, fuel filters, fluid analysis and more.

PREMIUM:

We recommend the premium or ultimate plan to most businesses, as parts and labor are included for additional services, such as hydraulic oil, hydraulic oil filters, fuel filters, differential oil, final drive oil, swing drive oil and so much more.

ULTIMATE:

Consider our ultimate plan if you want the most access to parts and labor for each type of preventative maintenance and additional service we offer, from PM1 (250 hours) to PM4 (2000 hours).

Talk to us today about the right setup for you.

For our customers, we remain open to serve you; however, we are temporarily limiting access at all locations to employees only. 
For parts customers, we will be providing a curbside pickup option at many of our facilities. We encourage you to call your local NMC location or use our online services to order parts or schedule service.
 While these are challenging times, we’ll continue to make the decisions that best support you and our team. Please visit this page for more information.
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