Category: Customer Success Stories
When you work with NMC Cat, it isn’t just a transaction or a service appointment. It’s like sitting down with an old friend, just ask Chris Rauner, Superintendent of Road Maintenance Operations in Pawnee County.
Chris knows he can count on his representatives at NMC whenever he needs them to keep his operations running. He can “call them and they are right there.” To Chris, his business is NMC’s business, and when he needs service from the parts department or CSA (Customer Support Agreement), NMC will be right there.
Not only does he know he can count on our sales representatives and technicians, he finds the email service for VisionLink very helpful as it gives reminders and alerts for equipment that is due for a part exchange or service repair. He knows that “when codes will flash on the machines, we just give the guys a call.”
Even when Chris doesn’t need a part or a machine anymore, he doesn’t have to worry. The maintenance and parts from NMC provide excellent value. He knows “the resale value is absolutely incredible, even with machines from the 1980’s!” Beyond machine value, he always gets “a good amount of money back for the resale of replacement parts.”
Chris believes his NMC team is here to support his business and keep his operations up to speed. According to Chris, NMC “makes it easy to do business!”